GMP Cleaning Operative/ Team Leader

Location: Global Medical Devices client site, Castlebar, County Mayo

Reporting to: Janitorial / Site Supervisor(or as otherwise indicated)

Hours: 23.5 hours weekly, with an option to work extra hours

Shift Pattern: Saturday and Sunday shift weekends 0800 - 2000

Rate of Pay: €14.80 with potential to increase to €16.01/16.38 on completion of GMP/Waste Training (shift allowances will also apply)

Job Description

• Conducting thorough cleaning of the Plant in areas such as Clean Rooms, Production areas, Offices, Corridors, Warehouse areas and Toilets, working to approved SOPs for GMP and non-GMP areas.
• Using the correct Procedures, Products and Tools/Machines to carry out duties in a safe manner, working autonomously to an agreed schedule/plan.
• Operating cleaning machinery including ride-on Floor Washers and Waste Moving Powered Pallet Trucks.
• Ensuring all tasks are completed to the required standard and within the agreed timeframe.
• Following site Health and Safety rules at all times.
• Acting as the Team Leader for the shift, providing direction and support to cleaning operatives and ensuring the team is working effectively.
• Allocating daily tasks and responsibilities to team members in accordance with the agreed cleaning schedule and site requirements.
• Monitoring the completion and quality of cleaning tasks and addressing any issues or deficiencies identified during the shift.
• Ensuring team members follow all relevant SOPs, GMP requirements, Health & Safety procedures and site rules.
• Supporting the training and development of team members, including demonstrating correct cleaning procedures and safe use of equipment where required.
• Communicating any operational, staffing, quality, safety or equipment issues to the appropriate Manager/Supervisor in a timely manner.
• Supporting the management team with shift handovers, daily checks, records and reporting requirements.
• Escalating any incidents, accidents, near misses, GMP concerns or deviations from required standards in accordance with site procedures.
• Providing leadership and support to the team to ensure the required service standards are consistently maintained throughout the shift.
• Undertaking cleaning duties alongside the team as required to ensure operational requirements are met.

Principle & Purpose

To support the coordination and leadership of the ISS Janitorial Team in delivering and maintaining a consistently high standard of cleaning and waste management services within the contracted buildings, in accordance with agreed Client and ISS standards, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

The Team Leader will support the Site FM and Client Service functions across both GMP and Non-GMP areas, providing day-to-day direction to the ISS team and ensuring that operational, quality, safety and customer requirements are met.

The Team Leader will act as a key point of contact during the shift and will support the Supervisor in the effective management and delivery of the service.

Job Specific Functions

To provide a Janitorial Cleaning, Waste Management and related services to the agreed Client standards, in accordance with the Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Standard Operating Procedures (SOPs), GMP requirements and ISS policies and procedures.

The Team Leader will coordinate the activities of the shift team, ensuring resources are appropriately allocated, priorities are understood and work is completed safely, efficiently and to the required standard.

General Job Dimensions

Practical:

• Must have a good command of English, both written and oral, to understand and communicate Client, Supervisor and Team Leader instructions effectively.
• Ability to read, understand and follow Standard Operating Procedures (SOPs), work instructions and site requirements.
• Conduct thorough cleaning of the Plant, including Clean Rooms, Production areas, Offices, Corridors, Warehouse areas, Toilets and other designated areas.
• Carry out cleaning activities in accordance with approved GMP and Non-GMP procedures and requirements.
• Use the correct products, chemicals, tools and machinery to carry out duties safely and effectively.
• Operate cleaning machinery, including ride-on floor washers and powered pallet trucks for waste movement, where trained and authorised to do so.
• Clean and maintain cleaning equipment and waste movement equipment after use and ensure equipment is left in a suitable condition for the incoming shift.
• Ensure all assigned tasks are completed to the required standard and within the agreed timeframe.
• Follow all site Health & Safety rules, procedures and safe systems of work at all times.
• Maintain a high standard of cleaning in accordance with SOPs, Supervisor/Team Leader instruction and training, with minimal supervision.
• Take responsibility for the care and appropriate use of ISS equipment, machinery, chemicals and stock.
• Follow all applicable ISS GMP Quality Management System requirements, including GMP, GDP and associated site procedures.
• Complete all required documentation accurately and in accordance with GDP/ALCOA principles.
• Undertake any reasonable duties requested by the Supervisor in support of Client service delivery, where appropriately trained and competent to do so.

Along with normal Janitorial/Waste/DOC duties, the Team Leader will:

• Provide day-to-day coordination and direction to the ISS team during their shift.
• Meet with the outgoing shift to receive a clear handover on the status of the ISS Total Team task listing and any outstanding issues.
• Complete a roll call of the team at the start of their respective shifts and develop an appropriate work-around plan where there is a staffing shortfall.
• Take control of one of the designated Baxter/ISS phones and ensure it is available to support communication and service delivery.
• Meet with the oncoming shift team at the commencement of their shift and communicate the daily plan and priorities.

The Team Leader will ensure that the shift team understands:

• What has been completed by the previous shift and any outstanding work.
• The Priority 1, Priority 2 and Priority 3 tasks for the shift.
• Which team member is responsible for each daily task, avoiding duplication of work.
• Which weekly tasks are due and, where achievable, who will be responsible for completing them.
• Which monthly tasks remain outstanding and, where achievable, how these will be allocated.
• Which Focus Zones are to be completed based on available shift resources and which areas require prioritisation.
• Any special requests received during the shift, ensuring these are appropriately recorded on Baxter and ISS documentation. This may include:
• Emergency responses, including spills, bulk/bulk bag issues and other urgent requirements.
• Baxter/ISS Work Request tickets, ensuring these are assigned, completed and closed on the ISS App in accordance with training and procedures.
• VIP visitor and audit preparation requirements.
• Any Team Near Hits or safety concerns are reported through the appropriate ISS App/Portal and escalated where required.

The Team Leader will also ensure:

• Tasks are appropriately aligned and coordinated across the team.
• Work is distributed fairly and according to individual training, competency and operational requirements.
• Task records and relevant documentation are kept up to date.
• The ISS Coordination Shift Log is completed accurately.
• Relevant Baxter Client Logsheets are completed accurately and contemporaneously.
• GDP practices are followed at all times.
• GDP / ALCOA Principles

Equipment:

• Equipment is checked by operators and signed off daily, including powered pallet trucks, Nilfisk ride-on machines and other applicable equipment.
• Cleaning equipment is cleaned down by the team and left ready for use by the incoming shift.
• Equipment is charged as far as reasonably possible before the end of the shift.
• Any equipment defects, faults or safety concerns are reported promptly to the appropriate person and recorded where required.

Gaps / Shortfalls

• Any staffing gaps, operational issues or potential shortfalls are identified and reported to the Duty Manager/Supervisor.
• Priorities are re-aligned where necessary to ensure the most critical service requirements are maintained.
• The Team Leader communicates any issues that may affect service delivery, quality, GMP compliance or Health & Safety.

Shift Handover

• A suitable and comprehensive handover must be prepared and delivered to the oncoming shift.
• At the end of the shift, the Team Leader will:
• Allow approximately 15 minutes, where operationally possible, to prepare a quality handover.
• Check that all relevant task log sheets for the shift have been completed, including Baxter and ISS documentation.
• Check and communicate any equipment issues or outstanding maintenance requirements.
• Update the Team Handover Diary.
• Brief the oncoming Team Leader/Supervisor on the progress of the shift, outstanding tasks, issues and priorities before leaving site.

Quality Checks

• The Team Leader will take time throughout the shift to carry out appropriate and regular quality checks of the service delivery.
• Any quality concerns identified must be addressed where possible and escalated to the Supervisor/Duty Manager where further action is required.

Delegation

• The Team Leader will act as a delegate for the Supervisor when the Supervisor is not present on site.
• The Team Leader will provide appropriate direction and support to the team within the scope of their role, training and authority.
• The Team Leader will escalate matters outside their authority or competency to the Supervisor/Duty Manager.
• The Team Leader is expected to lead by example and maintain professional standards of conduct, attendance, communication, Health & Safety and service delivery.
• Customer Relations
• Encourage and maintain positive working relationships with the Client, ISS colleagues and other personnel on the contract site.
• Promptly and professionally respond to queries and complaints within the scope of the role.
• Escalate Client concerns or complaints to the Supervisor/appropriate Manager where required.
• Promote ISS Ireland and act as an ambassador for ISS service delivery and the Client relationship.
• Maintain a professional, respectful and helpful approach when interacting with Client personnel and visitors.

Training

• Participate in basic induction training for new employees and support new team members in understanding site requirements and cleaning procedures.
• Participate in ongoing training provided by the Supervisor, ISS or Client.
• Undertake training in the safe and correct use of equipment and machinery required for the role.
• Support and coach team members in correct cleaning methods and procedures where trained and competent to do so.
• Cooperate fully with safe working practices and prescribed training, including manual handling, chemical safety and safe equipment operation.
• Ensure personal training and competency requirements are maintained and brought to the attention of the Supervisor where further training is required.
• HSEQ
• Ensure safe working practices and procedures are followed by the team at all times.
• Correctly use Personal Protective Equipment (PPE), janitorial equipment, cleaning machinery and powered pallet trucks in accordance with training and site procedures.
• Understand how the ISS HSEQ and Quality Management Systems apply to daily service delivery.
• Read, understand and work in accordance with ISS HSEQ policies, procedures and work instructions.
• Complete all tasks in accordance with company HSEQ procedures and work instructions for GMP and Non-GMP areas.
• Promote a positive Health & Safety culture within the team and lead by example.
• Report Near Hits, hazards, incidents, accidents, equipment faults and other safety concerns promptly through the appropriate reporting process.
• Escalate any GMP, quality, safety or compliance concerns to the Team Lead/Supervisor, Workplace Experience Co-ordinator and Client where necessary.

Other features of the job

• It may be necessary to work alternative hours, shift patterns or unsociable hours, including weekends, and occasionally work additional hours where required to support operational and Client requirements.
• As part of the role, the employee will be expected to attend relevant training events, meetings and briefings. Travel to other locations may occasionally be required where necessary for training, meetings or operational support.
• Local site and business requirements will determine applicable patterns and locations of work.

Qualifications and Experience:

• Previous experience of high-volume commercial/industrial cleaning and GMP cleaning is advantageous.
• Previous experience in a Team Leader, supervisory or coordination role is advantageous.
• Experience using cleaning machinery and/or similar equipment is advantageous, although full training will be provided where required.
• Good communication skills and the ability to provide clear instructions and receive information effectively.
• Ability to organise and prioritise workload according to operational requirements.
• Ability to work independently while also providing effective leadership and support to the team.
• Ability to follow SOPs, GMP requirements, HSEQ procedures and Client instructions.
• Good attention to detail and commitment to maintaining required cleaning and service standards.
• Professional, respectful and approachable manner when dealing with colleagues and Client personnel.
• Demonstrates reliability, accountability and a positive approach to service delivery.
• Flexible to the needs of the business, including a reasonable requirement to work overtime where operationally necessary and in accordance with applicable terms and conditions.

Company Overview

Be Who You Are. Become What You Want. Be Part of Something Bigger.

At ISS, we’re committed to creating spaces where everyone can thrive. We bring people and places together, offering a welcoming and inclusive workplace where every identity, skill, and passion has a place to grow. Whether you’re on the frontline or behind the scenes in strategy and sales, you’re part of something that truly impacts our clients, our people, and our world. People make places – and at ISS, we’re proud of the impact our people have in industries like healthcare, education, and professional services.

Your potential is our purpose. Our dedicated team supports employee growth through continuous learning, upskilling, and unique opportunities for advancement. ISS also champions inclusion: we’re proud members of The Valuable 500, advancing initiatives for diverse abilities, gender balance, and age inclusion.

Safety and wellbeing are our foundation. Through rigorous health and safety standards, regular training, and wellness programs, we’re committed to being a safe space for all our staff. Recognising our people’s achievements is a key part of our culture – from our Apple Awards to our Global Leadership conference, we celebrate your impact.

Join ISS and discover a career with purpose, growth, and recognition. Come be part of the journey to becoming the World’s Greatest Service Organisation.

Other Features of the job

It may be necessary to work alternative hours, shift patterns or unsociable hours, including weekends and sometimes more than contracted hours. As part of your job, you will be expected to attend training events and/or meetings and travel to other locations may be required. Local requirements will govern your patterns and locations of work.

Job code: INDLP

Job Type: Full-time

Pay: €14.80 per hour

Expected hours: 23.5 per week

Benefits:

• Bike to work scheme
• Employee assistance program

Application question(s):

• How many years of experience do you have in using cleaning machines or similar equipment?
• Do you have previous team leader role experience Pervious cleaning experience mandatory, preferably in healthcare or pharma?

Experience:

• Team leader GMP Cleaning: 1 year (required)

Language:

• English (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person